Help and FAQs

Currently, Decentraland does not support mobile devices

While it may be technically possible to use another browser, we recommend Chrome, Firefox or Brave to ensure optimal performance

If you want to fully enjoy the Decentraland experience, we recommend you get yourself a digital wallet. Digital wallets work as your personal account, keeping all your digital assets (such as names, collectibles, LANDs) and in-world progress safe
If you choose to experience Decentraland Explorer without a wallet, the information will only be locally stored: you will be able to walk around, customize your Avatar and chat with others in-world, but you won’t have the chance to receive daily rewards, participate in events or log in with a different device using the same Guest ID and Avatar

No, entering the Buxom metaverse experience is free!

If this is your first time, you will automatically receive a tutorial the first time you enter with your avatar. The prompts will show you how to move around, jump, chat, etc. At any time, if you want a refresher on the mouse and key controls, press “c”.

Go to MetaMask.io and click the “Download” button which will take you to the relevant store to download the extension or app based on the device and browser you’re using

Technically, no. You can accept signature requests from sites without any value in your account. Having cryptocurrencies in your MetaMask account (such as ETH, ERC-20, ERC-721, or ERC-1155 tokens) will allow you to invest, trade, play games, own unique digital items (NFT collectibles), and much more.

Decentraland is prone to separate players within different realms to handle an unlimited number of users at a given event and to eliminate technology limitations. If you enter a realm with no one present, here is how you can join the real party:

Click your avatar menu icon on the top right screen once you’ve landed in Decentraland, click on the realms ID in the top left corner and choose which realm you’d like to enter. Each realm listed also shows the number of players within it, click on the one with the greatest number of players.

Go to the top right corner and click where your avatar display picture is located. In the top menu bar, click “Settings”. Within settings, make sure you are in the general tab and turn off “Dynamic Skybox”. This will allow you to customize the time based on your own liking by swiping the “Skybox Time” button. We recommend changing it to “13:00” for the best user experience!