Q: What if I cannot return my purchase/order within the 30-day return policy?
A: If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.
Q: What happens if I cannot use my personal promotion (i.e. welcome code) within the time frame if the website is closed?
A: If you are unable to apply your promotion within the timeframe, we will work together to extend the promotion and do what’s best for our customers during this time.
Q: Will my online order still arrive if it hasn’t shipped?
A: In the next few days you will be receiving updates from the Customer Service team regarding your order status. We are prepared to assist you further via email and phone.
Q: Will you honor your Friends and Family discount once you reopen?
We are planning another Friends and Family sale once we resume operations. We will be sure to send an email to all our BUXOM babes.
You can track the status of your order by clicking the link in your BUXOM Cosmetics Shipping Confirmation email.
We currently accept Visa, Master Card, Discover, American Express, PayPal and any other forms of payment that may be added from time to time, for online order payments. We encourage you to register any gift cards. At this time, we cannot accept non-registered gift cards.
Visit our Unleash Artistry page with the latest How To videos or check out the products our BUXOM Babes are using here. We have trained Beauty Associates in Sephora, Ulta, Macy’s and on our Customer Service team available to chat. You can also visit our Instagram, Facebook and Twitter pages where our BUXOM Pro Artist and followers comment and show how they use their favorite BUXOM products.
Please feel at ease when using BUXOM Cosmetics products as we do not test on animals. We also do not work with any manufacturers that do animal testing. BUXOM Cosmetics natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.
No, all BUXOM products are formulated without parabens.
Some of our colored cosmetic products do contain Carmine. This ingredient will appear on the ingredient list if present. If you ever have any questions regarding our products, please reach out and ask us.
We have many BUXOM products that are suitable for vegan customers. However, some of our products contain animal derived ingredients such as: Carmine, Beeswax, Lanolin-derived ingredients, etc. These ingredients will appear on the ingredient list if present. If you ever have any questions regarding our products and vegan suitability, please reach out and ask us.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician. All product ingredients can be found on the product page.