Help and FAQs
Q: How do I obtain product samples?
A: Samples are complimentary with qualifying orders. Quantities are limited and while supplies last only. We are unable to send samples separately from orders and should a sample selection be out of stock we cannot provide an alternative. If you are unsure about which products are best for you, we suggest our Live Chat with an Artist or scheduling a Virtual appointment with an Artist.
Q: Can I place an order? Will the package be delivered?
A: Yes. However, please keep in mind that we have made adjustments in our supply chain operations due to the COVID-19 pandemic and our efforts to ensure the safety of our teams. This has resulted in some delivery and processing delays beyond our normal timeframes. We may also have more items out of stock or with low inventory as a result. Upcoming new product launches may also be delayed.
Q: What if I cannot return my purchase/order within the timeframe outlined in the return policy?
A: If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.
Q: What are you doing at the warehouse to ensure my order and items are safe? How are you maintaining a safe and clean work environment?
A: We have been diligent in ensuring the safety of our team and are following all government guidelines. Our third-party partner locations have implemented enhanced cleaning and sanitation processes as well as social distancing protocols including such measures as setting up hand sanitizing stations, implementing structured shifts and schedules and increasing cleaning staff and frequencies.
Q: How do you ensure the safety of your warehouse employees?
A: In addition to committing to provide a safe and clean work environment, our third-party partner is also taking additional safety measures such as establishing check-ins at entry points and common areas, providing access to protective wear and temperature readers as well as offering education on health and safety.
Q: Is it safe to receive orders?
A: Yes. For up-to-date guidance on packages, please refer to the CDC website.
Q: Is it possible to reduce contact with drivers when they deliver my order?
A: Yes. At this time, we do not require a signature upon delivery and your package will be left at your address. You do not need to meet the delivery carrier.
Q: What will happen to your employees while some operations are closed?
A: Where possible, our teams are operating remotely. If they are unable to work remotely, we are continuing to pay employees pursuant to company policy.
Q: Has BUXOM donated or contributed to support those affected negatively by COVID-19?
A: To help combat the COVID-19 pandemic, Shiseido Americas, the parent company of BUXOM is producing thousands of bottles of hand sanitizer for distribution to high-need medical institutions and facilities in our region. Under its Beauty of Helping Others social impact initiative, Shiseido Americas and its portfolio of beauty brands are committed to serving our communities during this unprecedented challenge.
You can track the status of your order by clicking the link in your BUXOM Cosmetics Shipping Confirmation email.
We currently accept Visa, MasterCard, Discover, American Express, JBC. When entering your credit card information, please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.
Visit our Unleash Artistry page with the latest How To videos or check out the products our BUXOM Babes are using here. We have trained Beauty Associates in Sephora, Ulta, Macy’s and on our Customer Service team available to chat. You can also visit our Instagram, Facebook and Twitter pages where our BUXOM Pro Artist and followers comment and show how they use their favorite BUXOM products.
Please feel at ease when using BUXOM Cosmetics products as we do not test on animals. We also do not work with any manufacturers that do animal testing. BUXOM Cosmetics natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.
No, all BUXOM products are formulated without parabens.
Some of our colored cosmetic products do contain Carmine. This ingredient will appear on the ingredient list if present. If you ever have any questions regarding our products, please reach out and ask us.
We have many BUXOM products that are suitable for vegan customers. However, some of our products contain animal derived ingredients such as: Carmine, Beeswax, Lanolin-derived ingredients, etc. These ingredients will appear on the ingredient list if present. If you ever have any questions regarding our products and vegan suitability, please reach out and ask us.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician. All product ingredients can be found on the product page.
BUXOM Cosmetics are also available through the following authorized retailers: Sephora, Sephora inside JCPenney, Ulta and Macy’s. Click here to find a store near you.
The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should your full order be cancelled, the pre-authorization hold will automatically drop from your payment method. Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.
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